📱 General
What is Smart Palm?
Smart Palm is a smart app for managing palm farms. It helps you track palm trees, diagnose diseases with AI, manage tasks and production, view interactive maps, and manage your team.
Is the app available on iOS and Android?
Yes, the app is available on both platforms. You can download it from the App Store for Apple devices and from Google Play for Android devices.
What languages does the app support?
The app supports three languages: Arabic, English, and Urdu, with RTL interface support for Arabic and Urdu.
💰 Subscriptions & Pricing
Is the app free?
Yes, you can use the app for free with the Free plan, which allows you to manage one farm with up to 50 palms. Every new user also gets a free 7-day trial with all Premium features.
What's the difference between the two plans?
Free: 1 farm, up to 50 palms, and all task types (there is no lock on task type). Premium: unlimited farms and palms, AI disease diagnosis, maps and financial analytics, team management, farm report and data import, and all other features.
Note: the Standard plan was discontinued on September 3, 2026; anyone who subscribed to it earlier keeps it with Premium benefits until the end of their term.
How can I cancel my subscription?
You can cancel your subscription at any time through the store settings (App Store or Google Play). Your subscription will remain active until the end of the paid period.
What happens after the free trial ends?
After the 7-day trial, your account will automatically switch to the Free plan. You won't lose your data, but advanced features (like AI diagnosis and maps) will be locked until you subscribe.
🌱 Features & tools
I have old palm data — how do I move it into the app?
Use "Data Import": download the template file (it comes pre-filled with your current data), edit it in Excel, then upload. Before writing, the app shows a preview: how many rows will be updated, how many added, and any row with a problem. An empty cell means "leave this as is," not "erase it." The feature is part of the Premium plan.
What is the Agricultural Calendar?
An annual plan you write yourself: what to do each month and when. The calendar belongs to you, not a single farm, so what you add applies to all your farms. Each item is either a task assigned to a worker or a reminder for you alone, and its alerts reach you on time even when the app is closed.
Does the app work offline?
Yes. You can log a palm or a grid with no connection, and the app uploads them automatically once you're back online — important where the farm has no signal.
Is date variety recognition free?
Yes, date variety recognition is available to all users with no subscription (it is labeled "experimental"). Photograph a date and the app suggests the variety, and you can correct the result. Note: this is different from palm-disease diagnosis, which is a Premium feature.
🤖 AI Disease Diagnosis
How does AI disease diagnosis work?
Take a clear photo of the palm or the affected area, and the app will analyze the image using Google Gemini technology and provide an instant diagnosis with treatment recommendations.
Is the diagnosis 100% accurate?
AI diagnosis is an assistive tool and not a replacement for consulting an agricultural expert. Accuracy depends on image quality and photography conditions. We always recommend verifying results with a specialist.
Is AI diagnosis available in all plans?
No, AI diagnosis is only available in the Premium plan. You can try it during the free trial.
👥 Farm & Team Management
How do I add a new farm?
From the home screen, tap on the farm name at the top and select "Add Farm". Enter the farm name and location and you're ready to go.
Can I add workers and supervisors to my farm?
Yes, with the Premium plan you can add supervisors and workers to your farm, assign tasks to them, and track their performance. They can join using an invitation code.
Can workers access all data?
No, each role has different permissions. Workers can only see tasks assigned to them, supervisors have broader access, and the owner has full access.